Comfort Walk ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with the Services:
- Contact details — name, shipping address, billing address, phone number, email address
- Order information — items you view, add to cart, or purchase, and your order history
- Payment information — for COD orders, no payment data is stored; for prepaid orders, payment is processed through our payment partners and we do not store card details
- Account information — username, encrypted password, preferences and settings (if you create an account)
- Communications — messages you send us via WhatsApp, email, or our contact form
- Device and usage information — IP address, browser type, and how you navigate our Services
How We Collect Information
- Directly from you — when you place an order, create an account, or contact us
- Automatically — through cookies and similar technologies when you browse
- From our service providers — courier partners, payment processors, and analytics tools
How We Use Your Information
- Provide the Services — process orders, arrange shipping, handle returns and exchanges, manage your account
- Communicate with you — order updates, delivery notifications, customer support
- Marketing — send promotional emails or WhatsApp messages about new arrivals and offers (you can opt out anytime)
- Security — detect and prevent fraudulent or illegal activity
- Legal compliance — respond to lawful requests from authorities as required by applicable law
How We Share Information
We do not sell your personal information. We may share it with:
- Courier partners (TCS, Leopards, etc.) to deliver your orders
- Payment processors for prepaid transactions
- Technology providers who host our website and help us run the store
- Legal authorities when required by law
Data Retention
We keep your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically kept for a minimum of 3 years for accounting and warranty purposes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below.
Security
We use industry-standard measures — including SSL encryption, secure password hashing, and restricted access — to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security. Please do not share sensitive information over unsecured channels.
Cookies
We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work properly.
Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Continued use of the Services after changes means you accept the updated policy.
Contact Us
For any questions about this Privacy Policy or your personal information:
- Address: Office No 23, Alfalah Colony, D Block, Multan
- Phone: 03336400064
- WhatsApp: +923336280048
- Email: comfortwalkpk1@gmail.com